Legal
Refund Policy
Version 1.0. Effective 24 September 2026.
This page is in English, followed by Bahasa Malaysia. English prevails if the two are inconsistent.
1. Nothing is sold on terascore.my
terascore.my is our corporate website. No products are sold or paid for on it: there is no checkout, no payment link, no price with a buy button and no user account. So there is no payment made on this website that could be refunded.
2. Our products: refunds are handled by each product
Each of our products is paid for on its own website, under its own pricing and its own refund and cancellation policy. To cancel a subscription or ask for a refund, use that product's website or contact its support. If you cannot get an answer there, contact us using the details at the bottom of this page.
- Traveltour.io Operations for a travel agency: packages, departures, bookings, invoices and payments. www.traveltour.io
- HRWork HR, payroll and attendance for a Malaysian company, on a desk and on a phone. hrwork.my
- CHATZ A shared inbox for WhatsApp, Instagram, Messenger, email and voice. chatz.my
3. Custom work paid directly to Teras Core
Custom systems and apps are quoted in writing, and Teras Core Technology Sdn. Bhd. invoices for them directly. The written quotation or agreement sets the cancellation and refund terms for that work. Where it says nothing, this rule applies: fees paid are not refundable, except for:
- A duplicate or incorrect charge: we refund the amount charged in error in full.
- A charge after you cancelled in time: if you cancelled within the notice period in your agreement and were still charged, we refund that charge.
- A material reduction of the service: if we materially reduce what we agreed to deliver, we refund the undelivered part, pro-rated.
- Anything the law requires, including your rights under the Consumer Protection Act 1999.
We do not offer any other refund or money-back guarantee.
4. How to cancel or ask for a refund
- Email hello@terascore.my, or call or WhatsApp +60 18-588 2459, with the subject "Refund request" or "Cancellation".
- Include your name or company, the invoice number, the amount and date paid, and what went wrong. A copy of the receipt or bank statement helps.
- We confirm we have your request within 2 working days.
- We give you our decision within 7 working days of having the information we need.
- An approved refund is paid to the original payment method within 14 working days of approval.
Bahasa Malaysia: Polisi Bayaran Balik dan Pembatalan
Versi 1.0. Berkuat kuasa 24 September 2026. Versi bahasa Inggeris terpakai jika terdapat percanggahan antara kedua-dua versi.
1. Tiada jualan di terascore.my
terascore.my ialah laman web korporat kami. Tiada produk dijual atau dibayar di sini: tiada halaman pembayaran, tiada pautan bayaran, tiada harga dengan butang beli dan tiada akaun pengguna. Oleh itu, tiada bayaran di laman web ini yang boleh dipulangkan.
2. Produk kami: bayaran balik diurus oleh setiap produk
Setiap produk kami dibayar di laman webnya sendiri, tertakluk kepada harga serta polisi bayaran balik dan pembatalan produk tersebut. Untuk membatalkan langganan atau meminta bayaran balik, gunakan laman web produk itu atau hubungi sokongannya. Jika tiada jawapan, hubungi kami menggunakan butiran di bawah.
- Traveltour.io Sistem operasi agensi pelancongan: pakej, trip, tempahan, invois dan bayaran. www.traveltour.io
- HRWork HR, gaji dan kehadiran untuk syarikat di Malaysia, di meja dan di telefon. hrwork.my
- CHATZ Peti masuk bersama untuk WhatsApp, Instagram, Messenger, e-mel dan panggilan suara. chatz.my
3. Kerja khas yang dibayar terus kepada Teras Core
Sistem dan aplikasi khas diberi sebut harga secara bertulis, dan Teras Core Technology Sdn. Bhd. mengeluarkan invois untuknya secara terus. Sebut harga atau perjanjian bertulis menetapkan terma pembatalan dan bayaran balik bagi kerja itu. Jika ia tidak menyatakannya, peraturan ini terpakai: bayaran yang dibuat tidak dikembalikan, kecuali:
- Caj berganda atau salah: kami memulangkan jumlah yang tersalah caj sepenuhnya.
- Caj selepas pembatalan tepat pada masanya: jika anda membatalkan dalam tempoh notis perjanjian tetapi masih dicaj, kami memulangkan caj itu.
- Pengurangan perkhidmatan yang ketara: jika kami mengurangkan dengan ketara apa yang dipersetujui, kami memulangkan bahagian yang tidak diserahkan secara pro-rata.
- Apa-apa yang dikehendaki undang-undang, termasuk hak anda di bawah Akta Perlindungan Pengguna 1999.
Kami tidak menawarkan sebarang bayaran balik lain atau jaminan wang dikembalikan.
4. Cara membatalkan atau meminta bayaran balik
- E-mel hello@terascore.my, atau telefon atau WhatsApp +60 18-588 2459, dengan subjek "Refund request" atau "Cancellation".
- Nyatakan nama atau syarikat anda, nombor invois, jumlah dan tarikh bayaran, serta masalahnya. Salinan resit atau penyata bank membantu.
- Kami mengesahkan penerimaan permintaan anda dalam tempoh 2 hari bekerja.
- Kami memberi keputusan dalam tempoh 7 hari bekerja selepas menerima maklumat yang diperlukan.
- Bayaran balik yang diluluskan dibayar kepada kaedah pembayaran asal dalam tempoh 14 hari bekerja selepas kelulusan.
Contact us / Hubungi kami
- Registered name Teras Core Technology Sdn. Bhd.
- SSM No. 202601029932 (1692027)
- Registered address No 26-1 Jalan Sunsuria 1B/2, Jasper Square, Bandar Sunsuria, 43900 Sepang, Selangor, Malaysia
- Phone and WhatsApp +60 18-588 2459 (WhatsApp)
- Email hello@terascore.my
- Hours Monday to Friday, 9am to 6pm (MYT)