Legal
Shipping & Delivery Policy
Version 1.0. Effective 24 September 2026.
This page is in English, followed by Bahasa Malaysia. English prevails if the two are inconsistent.
1. No physical goods
We provide software as an online service and build custom software. Nothing is shipped, and there are no shipping or delivery fees.
2. Nothing is sold on terascore.my
No products are sold or paid for on this website, so nothing is delivered from it. Each of our products is paid for and delivered on its own website, under its own policies:
- Traveltour.io Operations for a travel agency: packages, departures, bookings, invoices and payments. www.traveltour.io
- HRWork HR, payroll and attendance for a Malaysian company, on a desk and on a phone. hrwork.my
- CHATZ A shared inbox for WhatsApp, Instagram, Messenger, email and voice. chatz.my
3. How a product is delivered
A product is delivered online, as access to its service. Access is activated right after the payment is confirmed. The exact steps are described on the product's own website.
4. If you have not received access within 24 hours
- Check your email, including the spam folder, for a confirmation or receipt.
- Contact the product's support, in the app or on its website, with your payment reference.
- If that does not solve it, contact us at hello@terascore.my, or call or WhatsApp +60 18-588 2459. Tell us the product, the name or email you signed up with, the payment date and the payment reference. We reply within 2 working days.
If access still cannot be provided, the refund rules in the product's own policy and in our Refund Policy apply.
5. Custom software
Custom work is delivered as agreed in writing: the milestones, the handover and the training are set out in the quotation or agreement.
Bahasa Malaysia: Polisi Penghantaran
Versi 1.0. Berkuat kuasa 24 September 2026. Versi bahasa Inggeris terpakai jika terdapat percanggahan antara kedua-dua versi.
1. Tiada barangan fizikal
Kami menyediakan perisian sebagai perkhidmatan dalam talian dan membina perisian khas. Tiada apa-apa dihantar secara fizikal, dan tiada caj penghantaran.
2. Tiada jualan di terascore.my
Tiada produk dijual atau dibayar di laman web ini, jadi tiada apa-apa diserahkan daripadanya. Setiap produk kami dibayar dan diserahkan di laman webnya sendiri, tertakluk kepada polisinya sendiri:
- Traveltour.io Sistem operasi agensi pelancongan: pakej, trip, tempahan, invois dan bayaran. www.traveltour.io
- HRWork HR, gaji dan kehadiran untuk syarikat di Malaysia, di meja dan di telefon. hrwork.my
- CHATZ Peti masuk bersama untuk WhatsApp, Instagram, Messenger, e-mel dan panggilan suara. chatz.my
3. Cara produk diserahkan
Produk diserahkan dalam talian, sebagai akses kepada perkhidmatannya. Akses diaktifkan sebaik sahaja bayaran disahkan. Langkah terperinci diterangkan di laman web produk itu.
4. Jika anda belum menerima akses dalam tempoh 24 jam
- Semak e-mel anda, termasuk folder spam, untuk pengesahan atau resit.
- Hubungi sokongan produk, di dalam aplikasi atau di laman webnya, dengan rujukan bayaran anda.
- Jika masih belum selesai, hubungi kami di hello@terascore.my, atau telefon atau WhatsApp +60 18-588 2459. Nyatakan produk, nama atau e-mel pendaftaran, tarikh bayaran dan rujukan bayaran. Kami membalas dalam tempoh 2 hari bekerja.
Jika akses masih tidak dapat diberikan, peraturan bayaran balik dalam polisi produk tersebut dan dalam Polisi Bayaran Balik kami terpakai.
5. Perisian khas
Kerja khas diserahkan seperti yang dipersetujui secara bertulis: peringkat kerja, penyerahan dan latihan ditetapkan dalam sebut harga atau perjanjian.
Contact us / Hubungi kami
- Registered name Teras Core Technology Sdn. Bhd.
- SSM No. 202601029932 (1692027)
- Registered address No 26-1 Jalan Sunsuria 1B/2, Jasper Square, Bandar Sunsuria, 43900 Sepang, Selangor, Malaysia
- Phone and WhatsApp +60 18-588 2459 (WhatsApp)
- Email hello@terascore.my
- Hours Monday to Friday, 9am to 6pm (MYT)